We understand that unexpected circumstances arise. However, to ensure fair access to appointments for all our patients, we ask that you provide at least 24 hours' notice if you need to cancel or reschedule.

Appointments cancelled with less than 24 hours' notice, or where the patient does not arrive (no-show), may be subject to a cancellation fee of R350 or charged in full.

Emergency cancellations due to illness or genuine emergencies are handled with compassion — please call us as soon as possible.

Mphaga Podiatric Services is a specialist podiatric practice. While we accept self-referrals for private (cash) and medical aid patients, some medical aids may require a valid General Practitioner (GP) referral letter for specialist visits to be covered.

Please ensure your referral letter: is dated within the last 3 months, specifies the condition or reason for referral, and includes your GP's practice number and contact details.

You may upload your referral letter during online registration or bring a printed copy to your appointment. Walk-in emergency consultations are assessed on a case-by-case basis.

For second-opinion consultations, a referral from another specialist is preferred but not always required — please contact us to discuss your situation.

Mphaga Podiatric Services is committed to protecting the privacy of all patients in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

Information we collect includes: personal identification details, medical history, treatment records, and medical aid information. This data is used solely for the purpose of providing medical care and processing medical aid claims.

Your information is stored securely and is only accessible to authorised Mphaga Podiatric Services staff and treating clinicians. We do not sell, rent, or share your personal data with third parties except where required by law or with your explicit consent.

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact our Information Officer at info@mphagafootdoc.co.za.

Mphaga Podiatric Services accepts most major South African medical aid schemes including Discovery Health, Momentum Health, Bonitas, GEMS, FedHealth, and more. Please confirm your scheme's coverage before your appointment.

Please note: There is a levy of R500 charged on all medical aid payments.

Co-payments and scheme shortfalls are payable on the day of your consultation. We accept card payments (Visa, Mastercard), EFT, and cash. We do not accept cheques.

For medical aid claims, we require your medical aid card, membership number, and member ID at every visit. Pre-authorisation is the patient's responsibility — however, we will assist with the necessary clinical codes where possible.

Private (self-pay) patients receive a detailed invoice on the day. Payment plans are available for surgical procedures — please speak to our billing team.